Return and Exchange Policy for Your Lighter Products
Thank you for choosing Your Lighter! We strive to ensure your satisfaction with our products. Please take a moment to review our Return and Exchange Policy outlined below:
- Timeframe for Returns and Exchanges:
Customers may apply for returns or exchanges within 15 days of receiving the product. This period allows you ample time to inspect the item and decide if it meets your expectations. - Return Shipping Costs:
The cost of return shipping is the responsibility of the buyer. This includes shipping fees and any associated customs or import duties. We recommend using a trackable shipping service and obtaining proof of postage to ensure the safe return of the item. - Contact Prior to Returning or Exchanging:
Before initiating a return or exchange, please contact us via email at [email protected]. Provide your order details, a brief description of the issue, and any relevant images if applicable. This step allows us to assist you promptly and ensures a smoother process. - Conditions for Returns and Exchanges:
- Items must be in their original condition, with all tags and packaging intact.
- Your Lighter reserves the right to refuse returns or exchanges if the product is damaged due to misuse, has missing parts, or is not in its original condition.
Refund or Exchange Process:
- Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund or exchange.
- If approved, refunds will be processed using the original payment method. Exchanges will be shipped promptly.
- Please allow a reasonable processing time for returns and exchanges.
Damaged or Defective Products:
If you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or refund, including any applicable shipping fees.
Your satisfaction is our priority at Your Lighter, and we appreciate your understanding and cooperation in adhering to our Return and Exchange Policy. If you have any further questions or concerns, feel free to reach out to our support team at [email protected].
Thank you for being a valued customer!
Sincerely,
Your Lighter Team